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Guarantee and Service

We stand 100% behind the quality of the plants we deliver, which means that we take responsibility that the plant material is handled with the utmost care during storage and transport. For the packaging, strong wooden box pallets (100x120x120cm) are used provided with a foil bag to prevent drying out during cooling and transport. Plants that take more than 48 hours to deliver from Luttelgeest to the customer are transported in refrigerator trucks with the temperature set to + 2°C. We make it our goal to visit all our customers during the growing season. During these visits all the important aspects are discussed. We consider it to be of vital importance that both our customers and we are properly informed of each other’s wishes and possibilities. In order provide interpretation and follow-up, the visit report is entered into the Office Management system so that this information is easy to retrieve, for example during the delivery season.

Plant passport and certification.

On the basis of the regulations in place, all tree cultivation plants fall under the mandatory inspection and supervision system of Naktuinbouw (the Netherlands Inspection Service for Horticulture). For virus-free cultivation material, this is produced within the quality control and certification system of Naktuinbouw, is inspected by Naktuinbouw during growth and has met all requirements set by Naktuinbouw for this material with regard to strain authenticity, health and quality. This certificate is only granted if the cultivation material comes from identified and/ or virus-free parent material. The plants are provided with a Naktuinbouw certification label (the orange label) either individually or by bunch. Plants that are required to have a plant passport are accordingly provided with a plant passport. In the event that the material is sent to a ZP region (Zona Protecta) this is indicated on the plant passport.